John Fay arrived on time came in and he did an excellent job. John is very polite and efficient explains everything to you and answers questions that you may have he is very pleasant . Thank you John Fay

John was fantastic, knew exactly what he was doing and was thorough in completing all requested work. Thanks, John!

John Fay is very knowledgeable about job and helpful. Thank you John for your help

Outstanding Job by technician John Fay. Provided all needed information and even gave additional suggestions to ensure we would get the most out of our system. Would highly recommend him for any service that is needed.

Thank you John Fay for your promptness to our Battery inquiry. You were fast, efficient and answered all questions I had. You made all you said and did very easy for my understanding. Thank you Guarduan for sending John our way!

Justin V With a great help to me and my family. Great personality

We recently had our doorbell and security system upgraded, and Justin did an outstanding job. He was punctual, professional, and extremely knowledgeable. He took the time to explain everything clearly, and made sure we were comfortable using the system before he left. We really appreciated his attention to detail. If you’re considering this company, ask for Justin, you won’t be disappointed.

Thanks for fixing my alarm. Very much appreciated.

Technican was were helpful and professional went the extra mile to ensure everything was repaird

Thanks for the guidance of our new system. I am enjoying the features of our updated alarm system. I thought I understood the quiick arm feature but I guess I prefer the words quick arm on the alarm like the older model. However, it is fairly rasy to use. John was very helpful.

Justin was extremely knowledgeable and explained how the process works and how to use the devices. He did a terrific job with the installation.

John Fay was tremendously helpful and very professional and pleasant.

Michael was awesome, very professional.
Thanks, Michael..

John F. was great. Very professional and CLEARLY has experience. He was efficient and I was honestly so pleasantly surprised based on other service calls. I will request him in the future.

Have had a wonderful experience with Guardian! Great customer service on the phone when I have called them. Then Justin came out and set up our system. He was attentive, friendly, knowledgeable, and very patient as my 4-year-old followed him around the entire time. The app works well. Would strongly recommend!

My "installation" was rather simple. Having been a customer already, I only needed to have my system reactivated. For those that don't know, it's a simple process of going through the panel to establish the connection with the monitoring and calibrating the cameras. After that you test the system and you're off.
My technician was Justin. A knowledgable nice guy who knows his stuff and made the process go by quick. If I were to require any technicians to come out for any reason in the future, I'd request him and be happy to wait whatever time was needed. A lot of people may know how to do the job but not everyone is great at customer service. He is.

John was excellent in servicing our alarm system. He took time to explain and helped with understanding of panel and App.
We certainly appreciate the customer service he provided. Thank you.

John did an excellent job servicing our system. He was very courteous and answered any questions I had.

Justin was great!! Was thorough, discussed all details, patiently answered all my questions and left with a fully function, easy to operate, updated system. He was friendly and pleasant. If I had known it was this easy, I would have updated our system years ago. Highly recommended!!

Justin V was a great and knowledgeable technician and helped us greatly. Thanks for the good job. Guardian has been a good choice for us !

John is very nice and very professional
He did a great job

John, our security installer was very knowledgeable in all that was required to have a super installation and pleasant to have in our home

John was very professional in appearance and attitude, got right to work in correcting the issues. Would have no issue of him servicing or
Alarm again in the further.

Justin V was very helpful and thoughtful. He took the time to explain the process worked. He also was very courteous about making sure he didn’t make a mess of our floors. I had a great understanding how the guardian alarm system works.

John Fay was professional and courteous. He was efficient and completed the job needed.

Worked with Daniel Erce a few years ago when my wife and I bought our home. He helped me get set up with a great system. His knowledge and expertise is unmatched compared to other people/companies I have used for home security in the past. Highly recommend Guardian and Dan!

John is a fantastic and very knowledgeable technician. He is friendly and so very patient. Great Service

Justin V was an amazing technician! He was on time, diagnosed the problem quickly and replaced the radio that was having issues. He was polite and cordial and knowledgeable, as well. He answered all of the questions about our system and any future upgrades that we had. Highly recommend having him out if you are having issues with the alarm system.

After our alarm system provider of 35 plus years decided we were not worth making their system work, we were given Guardian's contact information from a family member. The installation was completed in one day by Justin V. He figured out everything about our old system, kept us informed and educated us on the new system. The sales person, Kara even stopped by to make sure everything was going smoothly. What a difference from Cincinnati Alarm. Very customer focused. So far we are very satisfied with the new system.

John was amazing. He was courteous, friendly and so helpful. Great experience.

John Fay was a very nice man. He took care of our issue very efficiently.

John Fay was awesome. On time, got it done quickly, and was totally professional

John Fay was very thorough. He was polite and answered my questions. I highly recommend him.

John is patient, thorough, thoughtful. The job involved an unexpected solution but he was calm, confident and professional throughout.
Enjoyed sharing stories with him, too!

John Fey is great! He's enthusiastic and professional. He does an excellent job and is friendly and shows that he takes pride in his work and wants the customers to be satisfied with the company.

John Fay was an Excellent service provider. Our home has many similar descriptive rooms so it’s not easy to determine the names given to each installed alarm component and I was of little help. He looked for malfunctioning alarms and found each one bringing each to the alarm box to match numbers to make sure it was correct. Not only did I guide him in the wrong direction, but he kept his same upbeat demeanor with much kindness and patience while troubleshooting all the alarms. I couldn’t ask for a better service representative of Guardian Alarm. John was the best!

John fay, was extremely informative about my system able anwering my questions.

Today, 11/12/25, Guardian technician John Fay came to my home to determine why my new wireless doorbell could not connect to my WiFi system. The problem started 11/6/25, when I recharged the battery for the first time and it did not reconnect to the WiFi system. I called Guardian Alarm technical support and worked with Andre for 30 minutes but the doorbell could not connect. He scheduled first available appointment for 11/12, noon to 4 pm window. John Fay called ahead and arrived at 2:25 as estimated. John updated the firmware and then connected the doorbell with no problem. He was professional and efficient, patiently answered my questions and provided tips on setting the doorbell for best use in my location. I will be asking for John Fay if I need any service calls in the future. I am pleased with service and quality of equipment Guardian Alarm provides.

Great company. Great reliable service. I’ve been a customer for many years and can’t think of anyone else I’d go with. John F came to our home today. Very friendly, efficient, answered all our questions.

John Fay was the technician who came to our home today. Everything he did was absolutely perfect. He set up the contacts and answered all of our questions. I highly recommend him if you need support from Guardian Alarm

Justin V. Is a professional. Courteous and knowledgeable technician. It was a pleasure having him in my home.

John, the technician, did an exceptional job at resolving our system failings. He really got our lights back on!

John was AWESOME & he gave me some great suggestions! He was courteous, kind, and a great listener.